Hereby follows a list of the different status messages in Prezentor for emails.
Some of them overlaps, which is because of the message we receive from the mail server of the recipient.
Sometimes we receive a specific description and sometimes we only receive notification that the email is rejected.
Message has been received by the recipient.
The email was opened by the recipient.
An attachment in the email was opened by the recipient.
The user blocked consent for view if he opened the email or not, but gave consent for you to view presentation stats.
The user blocked consent for tracking if he viewed the email or not.
The email has been marked as spam by recipient or his spam filter when we can detect that specific action.
The email was not delivered - it could be caused by several situations which are not possible for us to detect:
Spam Reporting Address
A deferred status can occur when an ISP or mailbox provider for some reason is not ready to accept an email from your IP address. Instead of blocking or bouncing the message, the provider will defer or temporarily delay receiving the message and wait for the email to be resent.
There are several reasons a provider will give this feedback. Some common reasons are that the provider does not recognize the IP from which a message originates, or it could just be that their system is operating in such a way that they cannot accept the email at that specific time. If upon your resending, the provider determines that it is ready to trust you as a sender or their system operations are back to normal, the email will be accepted.
Prezentor will retry delivery of a deferred email on behalf of our customers for 72 hours from the time of the first deferral, after which time the email address will be placed on the Block Suppression list. If you have built your own email solution, you will want to build this intelligence into your code in order to avoid having to retry deliveries manually.
A message that is returned to the server that sent it. Bounced emails are either a permanent failure to deliver the email or a temporary failure to deliver the email, based on conditions with the recipient mail server.
Hard Bounces - A hard bounce is an e-mail message that has been returned to the sender because the recipient’s address is invalid. A hard bounce might occur because the domain name doesn’t exist or because the recipient is unknown. If an email is on the bounce list, we will auto drop any future requests to this email address.
Soft Bounces - A soft bounce is an e-mail message that gets as far as the recipient’s mail server but is bounced back undelivered before it gets to the intended recipient. A soft bounce might occur because the recipient’s inbox is full.