Below is a list of different e-mail statuses in Prezentor, and what they mean:
Delivered: The e-mail has been received by the recipient.
Opened: The e-mail was opened by the recipient.
Clicked: An attachment in the e-mail was opened by the recipient.
Stats report: The user blocked consent to view if he opened the e-mail or not, but gave consent for you to view the presentation stats.
Tracking declined: The user blocked consent for tracking if he viewed the e-mail or not.
Spam report: The e-mail has been marked as spam by recipient or his spam filter.
Dropped: The e-mail was not delivered. Possible reasons include an unsubscribed address, a spam reporting address, or an invalid e-mail.
Deferred: The e-mail has not been delivered due to an issue on the recipient’s server. Within 72 hours, Prezentor will attempt to deliver the e-mail once again.
Bounce: A message that has been returned to the server that sent it. Bounced e-mails are either a permanent failure to deliver the e-mail, or a temporary failure to deliver the e-mail, based on conditions of the recipient mail server.
Hard Bounces: A hard bounce is an e-mail message that has been returned to the sender because the recipient’s address is invalid. This might occur because the domain name doesn’t exist or because the recipient is unknown. If an e-mail is on the bounce list, we will auto-drop any future requests to this e-mail address.
Soft Bounces: A soft bounce is an e-mail message that gets as far as the recipient’s mail server but is bounced back undelivered before it gets to the intended recipient. This might occur when the recipient’s inbox is full.
See also: How to send an e-mail in Prezentor